FAQs
Orders & Shipping
Where does Habitual ship?
We currently ship within Canada.
How long does shipping usually take?
Orders are carefully packed and shipped within three business days. Delivery times vary by destination and carrier. Once your order is on its way, you’ll receive an email with tracking information.
Do you offer local pickup?
Yes. Select Local Pickup at checkout to collect your order from the Habitual Wellness Café at 33160 Plaxton Cres. Abbotsford, BC. Parking is available on the left side of the building next to Kartion Art Gallery. The Cafe is located on the lakeside of the building.
We’ll email you as soon as it’s ready. Please wait for your pickup confirmation before stopping by.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to follow its progress.
Can I change or cancel my order?
We begin preparing orders quickly, so changes or cancellations can only be made before your order has been processed. Contact us as soon as possible and we’ll let you know what we can do.
Returns + Order Issues
What is your return or exchange policy?
Unused, unopened, and undamaged products may be returned for store credit within 14 days of purchase.
All original tags, seals, labels, and packaging must be intact. Items that have been opened, used, worn, or damaged after purchase cannot be accepted.
No returns or exchanges on food or beverage products.
What if my order arrives damaged or incorrect?
That’s not how your order should arrive. Contact us as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and make it right.
What if my order doesn’t arrive?
Start by checking your tracking information for the latest update. If your order appears to be delayed, lost, or marked as delivered but hasn’t arrived, contact us with your order number and we’ll help you look into it.
Products + Curation
How does Habitual choose what to carry?
We read the labels so you don’t have to.
Every product at Shop Habitual is intentionally selected to meet our clean ingredient standards. Because “clean” looks different across pantry, personal care, and home, we assess each product according to its category.
We look for thoughtful ingredients and purposeful formulations without things like parabens, phthalates, synthetic fragrance, harsh sulfates, PFAS, artificial colours and flavours, or unnecessary fillers and preservatives.
But clean ingredients are only the beginning. We also consider quality, function, sourcing, and whether a product is genuinely worth making part of your everyday life.
If we wouldn’t use it, consume it, or bring it into our own homes, you won’t find it here.
Where can I find ingredient, allergen, and dietary information?
Ingredients and relevant product details are listed on each product page. Because brands and formulations can change, we always recommend checking the product packaging before use, especially if you have an allergy or sensitivity.
If you still have questions, contact us before placing your order.
Will sold-out products be restocked?
Sometimes. Some products are part of our ongoing edit, while others are seasonal, limited, or simply too good to leave behind when we find them.
Sign up for restock notifications on the product page, when available, to be the first to know if something returns.
Are the same products available online and at the café?
Usually, but the selections aren’t identical.
You can shop a smaller edit of Shop Habitual products in person at our wellness café in Abbotsford, BC. If you’re coming in for something specific, contact us first so we can confirm it’s available.